Not-for-profit corporation dedicated to resolving consumer complaints received from the Springfield public. Incorporated on December 28, 1972. Founded by SSU student John J. Jewett as an Applied Study project.

Correspondence, consumer complaints, organizational documents, financial records, newspaper clippings, and research materials documenting the Association's foundation, services, organizational structure, finances and research. Includes a research report on market and housing conditions in Springfield in 1972, focusing on the availability of low-income housing.